Times and delivery mode

Fitopreparazione Hierba Buena provides to send the selected and ordered products as established by the previous article, via SDA – Poste Italiane. Delivery times will be about 2 – 5 days from order transmission. The receipt will be issued and attached to the Customer’s order. The Client may ask for the invoice instead of the receipt only if he will provide the required data during the registration.



The goods travel on the account and at the risk of the buyer, Hierbabuena.it will not be responsible for any delays or damage caused by the transport. If arrives visibly damaged, withdraw the package by signing with reserve, otherwise it will not be possible to request a refund. The delivery terms indicated by Hierbabuena.it refer to the products in stock and are to be considered non-binding as they can be modified in case of actual needs. Hierbabuena.it reserves the right to make more than one delivery for the same order without further charge to the customer. Special terms and conditions of delivery must be agreed in advance by e-mail or by telephone between the Customer and Hierbabuena.it and accepted by both parties. Any special offers or promotions are valid until their expiration or until the products covered by the promotion have been exhausted.



Hierbabuena.it sends free orders in Italy for all orders of € 30.00 or more.

For orders with a lower amount, the shipping costs amount to € 6.00.

In Europe, shipments have a cost of € 20.00 for orders of less than € 50.00, while no cost will be charged for orders of over € 50.00.

Hierbabuena.it reserves the right to evaluate particular orders with the Customer.

To order from other non-EU countries, please contact Hierbabuena.it by e-mail at: ordini@hierbabuena.it




Product warranties

Hierbabuena.it ensures the integrity of the products upon delivery. The Customer must communicated any defects no later than 15 days from the delivery date. The Customer has the right to replace damaged products upon return of the same. The shipping costs necessary for the replacement of products are to be considered charged to the customer. Hierbabuena.it responsibility can not be higher than the price of the products purchased by the Customer, with the exception of willful misconduct or gross negligence.


Right of withdrawal

According to Legislative Decree 206/2005, the customer has the right to withdraw from the contract and return the products ordered within 14 (fourteen) working days from receipt of the same products.
The Customer might exercise the right of withdrawal, under penalty of forfeiture, by e-mail within the terms established by law.
The refund will be made as soon as possible, and in any case within 30 days from the date of receipt of the communication of the right of withdrawal by the Customer.

The Customer has to send the returned Products to Hierbabuena.it, with traceable shipping and expenses charged to the Customer within 14 working days from the exercise of the right of withdrawal.

To cancel an order and for any other request and information, please write to the email address ordini@hierbabuena.it, info@hierbabuena.it or through the contact area of the site. Hierbabuena.it always sends the goods with the accompanying receipt (or invoice, if requested), included in the package together with the goods purchased.


Change and update

The General Conditions of Sale are modified from time to time also in consideration of possible regulatory changes. The new General Conditions of Sale will be effective from the date of publication on www.hierbabuena.it



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